Clik here to view.
Improving agent engagement
One in a series of “20 Reasons to Host Your Contact Centre in the Cloud” Employee engagement is usually a significant part of a successful business. Engaged employees are typically more motivated, will...
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Employee engagement: The extra mile to customer loyalty
The ultimate goal… Excellent financial results, the ultimate goal in business, are strongly connected to the degree of loyalty among a company’s customer base. Many companies have therefore focused...
View ArticleClik here to view.
Improving agent engagement
One in a series of "20 Reasons to Host Your Contact Centre in the Cloud"Employee engagement is usually a significant part of a successful business. Engaged employees are typically more motivated, will...
View ArticleClik here to view.
Employee engagement: The extra mile to customer loyalty
The ultimate goal…Excellent financial results, the ultimate goal in business, are strongly connected to the degree of loyalty among a company's customer base. Many companies have therefore focused...
View ArticleClik here to view.
Look into the future, to improve your workplace now
If you employ and manage people for your company, here’s a simple suggestion that can have profound consequences. Try thinking of every person you hire and nurture at your company as being your "future...
View ArticleHow to hire extraordinary employees for your customer-facing vacancies
Hiring the best employees for customer-facing jobs is an absolute essential for providing great customer service. Yet company after company overlooks the necessity of finding employees who are inclined...
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